Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

About Us

At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.

You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.

About Our Client And The Role

Freelance / Contract | Remote (UK Time Zone Preferred)

Overview

We are seeking an experienced Content Creator to develop engaging learning, enablement, and communication content for enterprise audiences.

This role combines instructional design, content strategy, storytelling, and content development. You'll be responsible for transforming complex information into clear, practical, and engaging content that helps people learn, perform, and achieve business outcomes.

The ideal candidate is a strong writer, skilled at simplifying technical or complex subject matter, and comfortable working with AI tools to enhance productivity and quality.

Key ResponsibilitiesContent Strategy & Storytelling

• Transform complex products, services, processes, and business concepts into engaging audience-focused content.
• Analyse briefs and ask insightful questions to understand:
• Target audience
• Business objectives
• Desired behavioural outcomes
• Success measures
• Content constraints and requirements
  
  

Recommend effective content formats, including:

• Learning materials
• Job aids
• Decision trees
• Playbooks
• Talk tracks
• Scenario-based learning
• Demonstrations
  
  

Develop clear narrative structures that maintain engagement and support practical application. Learning & Enablement Content Development

Create a Variety Of Content Types, Including

• Training presentations and slide decks
• Learning resources and job aids
• Sales enablement materials
• Playbooks and toolkits
• E-learning scripts and module content
• Video scripts and storyboards
• Infographics and visual learning content (working alongside designers where required)
  
  

You will apply adult learning principles to ensure content is relevant, practical, and easy to implement.

AI-Enhanced Content Creation

AI should form part of your professional workflow.

Responsibilities Include

• Using AI tools to support research, outlining, drafting, iteration, and content refinement.
• Validating all AI-assisted outputs for:
• Accuracy
• Tone
• Inclusivity
• Brand alignment
  
  

Using AI to improve clarity, challenge assumptions, strengthen examples, and enhance learner engagement. Maintaining confidentiality and adhering to project-specific AI usage guidelines. Subject Matter Translation

• Convert complex technical, product, or business information into practical, audience-friendly content.
• Synthesise large volumes of information into concise, high-value outputs.
• Create realistic business scenarios and examples that support understanding and application.
  
  

Brand & Messaging Consistency

• Ensure all content aligns with established brand guidelines, tone of voice, and messaging frameworks.
• Maintain consistency across terminology, formatting, and narrative structure.
• Deliver concise content that meets defined consumption goals without sacrificing quality or clarity.
  
  

Collaboration

• Participate in project briefings and stakeholder discussions.
• Work closely with project leads, designers, learning specialists, and subject matter experts.
• Identify risks, gaps, or ambiguities early and proactively recommend solutions.
• Collaborate effectively using Google Workspace and shared documentation environments.
  
  

Quality Assurance

• Incorporate feedback quickly and accurately.
• Maintain high standards of quality across all deliverables.
• Conduct final reviews to ensure:
• Accuracy
• Clarity
• Consistency
• Usability
• Adherence to brief
• Fact-checking and evidence-based claims
  
  

Requirements

Essential Experience

• Proven experience creating learning, training, enablement, or educational content for enterprise or B2B audiences.
• Exceptional writing, editing, and storytelling skills.
• Experience translating complex information into accessible and engaging content.
• Strong proficiency with Google Docs and Google Slides.
• Excellent communication and stakeholder management skills.
• Demonstrated experience incorporating AI tools into content creation workflows.
  
  

Desirable Experience

• Sales enablement or customer enablement content development.
• Learning & Development (L&D) experience.
• E-learning script writing and LMS content development.
• Experience working with technical products, software, AI, or digital transformation initiatives.
  
  

What Success Looks Like

You are likely to thrive in this role if you are:

• Outcome-focused and able to connect content to measurable business impact.
• Fast, organised, and able to work independently.
• Detail-oriented with a strong eye for consistency and quality.
• Curious and proactive when gathering information.
• Collaborative, adaptable, and comfortable receiving feedback.
• Committed to producing high-quality work with minimal supervision.
  
  

Benefits

Why Join?

This is an opportunity to join a collaborative and ambitious team where you can make an immediate impact. You’ll work on meaningful projects, help drive operational excellence, and play a key role in ensuring successful delivery across the business.

Final Thoughts

• Contract Type: Freelance / Project-Based Location: Remote Engagement: Flexible, project-driven assignments with ongoing opportunities for successful contributors.
  
  

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

Compensation: $60,000 - $70,000

About Martell Group

The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.

Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership, growth, and simplicity, and we’re looking for people who live those values too.

Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.

Why you shouldn't work here – Radical Transparency from our CEO

About the Role

The Writer is the voice behind Martell Group’s written content, responsible for crafting copy, captions, scripts, and written assets that perform across every platform and content format.

This role requires the ability to write in distinct brand voices without defaulting to generic or AI-sounding content. This is not a position for someone who relies entirely on AI to generate copy. The ideal candidate is a strategic creative who understands the weight every word carries in shaping a powerful brand.

Beyond captions and social copy, the Writer contributes to long-form scripts, newsletters, email campaigns, promotional copy, and any written asset tied to brand communication or content performance. They work closely with the Social Producer and Creative Producer to ensure written content aligns with visual direction, platform strategy, and audience expectations.

This role is focused on maintaining brand consistency while intelligently integrating AI tools to increase output, accelerate ideation, and improve workflow efficiency without compromising quality or authenticity.

The Writer reports directly to the Creative Producer and may work fully remotely.

Responsibilities

Social Copy & Captions

• Write platform-native captions for Instagram, LinkedIn, TikTok, X, YouTube, and Threads
• Develop compelling hooks, CTAs, and caption structures that drive engagement and retention
• Adapt tone, structure, and formatting based on platform-specific best practices
• Maintain a strong and consistent brand voice across all channels
  
  

Script & Long-Form Writing

• Write or refine scripts for YouTube episodes, short-form videos, and branded content
• Develop repeatable written frameworks for recurring content formats and series
• Support the Creative Producer with written briefs, outlines, and episode structures
• Write titles, descriptions, and metadata optimized for SEO, AEO, and GEO discoverability
  
  

Promotional & Campaign Copy

• Write copy for episode launches, campaigns, newsletters, and promotional initiatives
• Collaborate with the marketing team to align messaging with funnel strategy and campaign goals
• Support paid ad creative copy when needed in collaboration with marketing
• Work alongside the internal PR team and communications manager on quotes and external communications
  
  

Brand Voice & Standards

• Maintain and evolve brand voice guidelines
• Build and manage a living brand voice library, including signature phrases and messaging references that support scalable, authentic content creation
• Ensure all written output from internal teams, contractors, and vendors aligns with established brand standards
• Identify off-brand messaging and provide clear corrective direction
  
  

AI Integration

• Use AI tools to accelerate first drafts, generate variations, and test hooks or messaging angles
• Build and maintain prompt libraries and writing systems that improve team efficiency
• Identify opportunities where AI can reduce low-value writing tasks without sacrificing quality or brand integrity
  
  

Cross-Team Collaboration

• Work closely with the Social Producer to align captions with video content and visual framing
• Coordinate with the design team to ensure copy and visuals work cohesively
• Collaborate with the Creative Producer on voice direction, content priorities, and writing standards
  
  

Requirements

• 5+ years of experience in copywriting, content writing, or brand writing for digital media or personal brands
• Proven ability to write in multiple distinct voices while maintaining authenticity and quality
• Strong understanding of social platform behavior and high-performing copy formats
• Experience writing video scripts, captions, newsletters, and long-form content at scale
• Exceptional attention to detail with a strong sense of clarity, rhythm, and persuasion
• Comfortable operating in a fast-paced, deadline-driven environment with multiple concurrent projects
• Proficiency with AI writing tools such as ChatGPT, Claude, Jasper, or equivalent platforms, or a demonstrated drive to integrate AI into daily workflows
• Strong collaborator who takes direction well and communicates creative feedback clearly
  
  

Results

• Assigned brands maintain consistent, on-brand written communication across all active platforms
• Caption and hook performance improves measurably through engagement and click-through metrics
• Scripts and long-form written assets are delivered on schedule without creating production bottlenecks
• Brand voice guidelines are documented, maintained, and actively referenced by the team
• The Creative Producer spends less time editing and rewriting, allowing for greater focus on creative strategy
• AI is effectively integrated into the writing workflow, increasing output speed while maintaining quality and authenticity

About Us

At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.

You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.

About Our Client And The Role

Freelance / Contract | Remote (UK Time Zone Preferred)

Overview

We are seeking an experienced Content Creator to develop engaging learning, enablement, and communication content for enterprise audiences.

This role combines instructional design, content strategy, storytelling, and content development. You'll be responsible for transforming complex information into clear, practical, and engaging content that helps people learn, perform, and achieve business outcomes.

The ideal candidate is a strong writer, skilled at simplifying technical or complex subject matter, and comfortable working with AI tools to enhance productivity and quality.

Key ResponsibilitiesContent Strategy & Storytelling

• Transform complex products, services, processes, and business concepts into engaging audience-focused content.
• Analyse briefs and ask insightful questions to understand:
• Target audience
• Business objectives
• Desired behavioural outcomes
• Success measures
• Content constraints and requirements
  
  

Recommend effective content formats, including:

• Learning materials
• Job aids
• Decision trees
• Playbooks
• Talk tracks
• Scenario-based learning
• Demonstrations
  
  

Develop clear narrative structures that maintain engagement and support practical application. Learning & Enablement Content Development

Create a Variety Of Content Types, Including

• Training presentations and slide decks
• Learning resources and job aids
• Sales enablement materials
• Playbooks and toolkits
• E-learning scripts and module content
• Video scripts and storyboards
• Infographics and visual learning content (working alongside designers where required)
  
  

You will apply adult learning principles to ensure content is relevant, practical, and easy to implement.

AI-Enhanced Content Creation

AI should form part of your professional workflow.

Responsibilities Include

• Using AI tools to support research, outlining, drafting, iteration, and content refinement.
• Validating all AI-assisted outputs for:
• Accuracy
• Tone
• Inclusivity
• Brand alignment
  
  

Using AI to improve clarity, challenge assumptions, strengthen examples, and enhance learner engagement. Maintaining confidentiality and adhering to project-specific AI usage guidelines. Subject Matter Translation

• Convert complex technical, product, or business information into practical, audience-friendly content.
• Synthesise large volumes of information into concise, high-value outputs.
• Create realistic business scenarios and examples that support understanding and application.
  
  

Brand & Messaging Consistency

• Ensure all content aligns with established brand guidelines, tone of voice, and messaging frameworks.
• Maintain consistency across terminology, formatting, and narrative structure.
• Deliver concise content that meets defined consumption goals without sacrificing quality or clarity.
  
  

Collaboration

• Participate in project briefings and stakeholder discussions.
• Work closely with project leads, designers, learning specialists, and subject matter experts.
• Identify risks, gaps, or ambiguities early and proactively recommend solutions.
• Collaborate effectively using Google Workspace and shared documentation environments.
  
  

Quality Assurance

• Incorporate feedback quickly and accurately.
• Maintain high standards of quality across all deliverables.
• Conduct final reviews to ensure:
• Accuracy
• Clarity
• Consistency
• Usability
• Adherence to brief
• Fact-checking and evidence-based claims
  
  

Requirements

Essential Experience

• Proven experience creating learning, training, enablement, or educational content for enterprise or B2B audiences.
• Exceptional writing, editing, and storytelling skills.
• Experience translating complex information into accessible and engaging content.
• Strong proficiency with Google Docs and Google Slides.
• Excellent communication and stakeholder management skills.
• Demonstrated experience incorporating AI tools into content creation workflows.
  
  

Desirable Experience

• Sales enablement or customer enablement content development.
• Learning & Development (L&D) experience.
• E-learning script writing and LMS content development.
• Experience working with technical products, software, AI, or digital transformation initiatives.
  
  

What Success Looks Like

You are likely to thrive in this role if you are:

• Outcome-focused and able to connect content to measurable business impact.
• Fast, organised, and able to work independently.
• Detail-oriented with a strong eye for consistency and quality.
• Curious and proactive when gathering information.
• Collaborative, adaptable, and comfortable receiving feedback.
• Committed to producing high-quality work with minimal supervision.
  
  

Benefits

Why Join?

This is an opportunity to join a collaborative and ambitious team where you can make an immediate impact. You’ll work on meaningful projects, help drive operational excellence, and play a key role in ensuring successful delivery across the business.

Final Thoughts

• Contract Type: Freelance / Project-Based Location: Remote Engagement: Flexible, project-driven assignments with ongoing opportunities for successful contributors.
  
  

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.

Job Title: Content Writer, Contractor - 6 months

Location: Canada - Remote

Hybrid/Remote: Remote

Term: 6 months

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.

Key Responsibilities:

• User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
• Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
• Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
• Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
• AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
• Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Required Skills & Qualifications:

• Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
• Strong XML and HTML experience for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams, including Product Management and Engineers.
• Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
• Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples

Hourly Pay Rate: 41.30 - 45.90 CAD

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

$41.30 - $45.90 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Content Writer, Contractor - 6 month contract

Location: USA - Remote

Hybrid/Remote: Remote

Term: 6 month contract

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.

Key Responsibilities:

• User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
• Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
• Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
• Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
• AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
• Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Required Skills & Qualifications:

• Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
• Strong XML and HTML experience for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams, including Product Management and Engineers.
• Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
• Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples

Hourly Pay Rate: 43.10 - 47.86 USD

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

$43.10 - $47.86 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

NoGigiddy’s value proposition starts with curation — surfacing the best earning opportunities so our users don’t have to wade through garbage to find the real ones. As our Offer Curation Specialist, you’ll evaluate, approve, and categorize new offers before they go live on the platform. No degree required — just a sharp eye, a user-first mindset, and solid judgment about what’s worth someone’s time.

RESPONSIBILITIES

Evaluate incoming offers from CPA networks and direct partners for quality, legitimacy, and relevance

Apply NoGigiddy’s curation standards to approve or reject offers

Categorize approved offers by type, payout, and user intent (earn, financial, gig, etc.)

Write short, clear offer descriptions that set accurate user expectations

Monitor live offers for complaints, low conversions, or quality degradation

Coordinate with the CPA network team to pull underperforming or problematic offers

Maintain the offer database with up-to-date status, categories, and metadata

REQUIREMENTS

No degree required

Strong judgment and a healthy skepticism — you can spot a sketchy offer fast

Detail-oriented with the ability to evaluate large volumes of content consistently

Clear, concise writing — offer descriptions need to be honest and readable

Comfort with spreadsheets and content management tools

Interest in the gig economy, personal finance, or consumer earning platforms

BENEFITS

Hourly pay of $17–$24/hr

Fully remote

Meaningful work — your decisions directly protect users

Growth path into CPA management or content strategy

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

NoGigiddy’s value proposition starts with curation — surfacing the best earning opportunities so our users don’t have to wade through garbage to find the real ones. As our Offer Curation Specialist, you’ll evaluate, approve, and categorize new offers before they go live on the platform. No degree required — just a sharp eye, a user-first mindset, and solid judgment about what’s worth someone’s time.

RESPONSIBILITIES

Evaluate incoming offers from CPA networks and direct partners for quality, legitimacy, and relevance

Apply NoGigiddy’s curation standards to approve or reject offers

Categorize approved offers by type, payout, and user intent (earn, financial, gig, etc.)

Write short, clear offer descriptions that set accurate user expectations

Monitor live offers for complaints, low conversions, or quality degradation

Coordinate with the CPA network team to pull underperforming or problematic offers

Maintain the offer database with up-to-date status, categories, and metadata

REQUIREMENTS

No degree required

Strong judgment and a healthy skepticism — you can spot a sketchy offer fast

Detail-oriented with the ability to evaluate large volumes of content consistently

Clear, concise writing — offer descriptions need to be honest and readable

Comfort with spreadsheets and content management tools

Interest in the gig economy, personal finance, or consumer earning platforms

BENEFITS

Hourly pay of $17–$24/hr

Fully remote

Meaningful work — your decisions directly protect users

Growth path into CPA management or content strategy

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

NoGigiddy’s value proposition starts with curation — surfacing the best earning opportunities so our users don’t have to wade through garbage to find the real ones. As our Offer Curation Specialist, you’ll evaluate, approve, and categorize new offers before they go live on the platform. No degree required — just a sharp eye, a user-first mindset, and solid judgment about what’s worth someone’s time.

RESPONSIBILITIES

Evaluate incoming offers from CPA networks and direct partners for quality, legitimacy, and relevance

Apply NoGigiddy’s curation standards to approve or reject offers

Categorize approved offers by type, payout, and user intent (earn, financial, gig, etc.)

Write short, clear offer descriptions that set accurate user expectations

Monitor live offers for complaints, low conversions, or quality degradation

Coordinate with the CPA network team to pull underperforming or problematic offers

Maintain the offer database with up-to-date status, categories, and metadata

REQUIREMENTS

No degree required

Strong judgment and a healthy skepticism — you can spot a sketchy offer fast

Detail-oriented with the ability to evaluate large volumes of content consistently

Clear, concise writing — offer descriptions need to be honest and readable

Comfort with spreadsheets and content management tools

Interest in the gig economy, personal finance, or consumer earning platforms

BENEFITS

Hourly pay of $17–$24/hr

Fully remote

Meaningful work — your decisions directly protect users

Growth path into CPA management or content strategy

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.

Job Title: Content Writer, Contractor - 6 months

Location: Canada - Remote

Hybrid/Remote: Remote

Term: 6 months

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.

Key Responsibilities:

• User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
• Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
• Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
• Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
• AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
• Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Required Skills & Qualifications:

• Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
• Strong XML and HTML experience for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams, including Product Management and Engineers.
• Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
• Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples

Hourly Pay Rate: 41.30 - 45.90 CAD

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

$41.30 - $45.90 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Content Writer, Contractor - 6 months

Location: Canada - Remote

Hybrid/Remote: Remote

Term: 6 months

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Content Writers also use AI tools to improve efficiency in drafting, editing, and brainstorming while maintaining accuracy and brand voice. They apply conversational design principles to write clear, user-friendly dialogue and microcopy that follows established patterns and voice guidelines.

Key Responsibilities:

• User-centered content writing: Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently.
• Author and maintain assessments: Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs.
• Sustaining product content: Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates.
• Content architecture: Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets.
• Agile working: Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience.
• Relationship management and collaboration: Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs.
• Analytical and strategic thinking: Use basic data analysis to make informed content decisions. Summarize and share findings effectively.
• AI tools: Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency.
• Conversational design: Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines.

Required Skills & Qualifications:

• Bachelor’s degree or education/training background in English, UX writing, technical communications, or journalism.
• Strong XML and HTML experience for creating and formatting content within software UI and help systems.
• Experience in content writing within product-focused or technical environments.
• Skilled in structuring language for XML and JSON formats.
• Experience with content management systems (CCMS) and agile development workflows. Proficiency using AI tools for content drafting and editing.
• Experience writing instructional, technical, and UX content tailored to audience needs.
• Background working in agile development with cross-functional teams, including Product Management and Engineers.
• Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software).
• Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills.
• Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus.
• Experience writing conversational microcopy and dialogue following established patterns and voice guidelines.
• Portfolio showcasing instructional content and UI microcopy samples

Hourly Pay Rate: 41.30 - 45.90 CAD

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

$41.30 - $45.90 an hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Nabu Casa is the organisation behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. Nabu Casa was established in 2018 by the founders and core contributors of Home Assistant, with the intent of making the project sustainable and to prevent burnout. Our guiding principles—privacy, choice, and sustainability—are embedded in everything we do, from our architecture to our community.

Nabu Casa is a profitable company with no external investors. Today, we are the official provider of Home Assistant products and services. Every subscription and purchase directly funds the ongoing development of Home Assistant and the many other Open Home projects.

The Role

We're looking for a Technical Writer to own the documentation experience for Nabu Casa Hardware and Cloud. This is a high-ownership, high-impact role: you'll be the primary person responsible for making our products accessible to a global community of users and developers — from first-time setup guides to deep API and integration documentation. You'll work directly with engineers to translate technical complexity into content that empowers users to succeed independently, without needing to raise a support ticket.

Our community is technically sophisticated and values accuracy and clarity above all. This role requires someone who can earn the trust of engineers and users alike.

What You Are Going To Do

• Own the end-to-end documentation experience for Nabu Casa Hardware and Cloud, ensuring content is accurate, up-to-date, and discoverable
• Plan and deliver documentation for new features, integrations, and releases in sync with the product shipping cycle
• Work directly with engineers to research and verify technical content, reducing the documentation burden on the engineering team
• Audit and improve existing documentation continuously — flagging outdated content, filling gaps, and improving structure and tone
• Define and maintain documentation standards, style guides, and templates so that community contributions are consistent and maintainable
• Triage and act on documentation feedback from the community, support, and internal teams to prioritise what improves user outcomes most
• Contribute to the developer experience — API guides, integration documentation, and contributor docs — to support the OHF community and partner integrations
• Track documentation quality signals (support ticket themes, community feedback) and report on them regularly
  
  

What You Need To Have

• Strong technical writing skills with a portfolio of developer or product documentation
• Ability to read and understand code (Python, YAML, REST APIs) well enough to write accurate technical content without constant hand-holding from engineers
• Good understanding of smart home hardware and electronics, with the ability to troubleshoot basic issues independently
• Experience with docs-as-code workflows (Git, Markdown, static site generators such as MkDocs or Docusaurus)
• High autonomy and self-direction — able to identify what needs to be written without waiting to be told
• Strong stakeholder management: knows how to get technical information out of busy engineers efficiently
  
  

It would be great if you also have:

• Familiarity with Home Assistant or similar open-source or self-hosted software
• Experience maintaining documentation for a community-driven project with external contributors
• A systematic approach to auditing large documentation sets and prioritising improvements methodically
• Experience working async in a remote-first, distributed team
  
  

What we offer You

Nabu Casa is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to our VP Commercial.

Core to the establishment of Nabu Casa was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including:

• Five weeks (twenty-five days) of paid time off.
• Fourteen days of paid sick leave if your country/laws treat them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth.
• A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.
• An annual smart home budget to ensure you keep up-to-date with the latest smart homes offer.
• An annual education budget to help you grow and stay on top of your game.
• A yearly performance bonus based on company performance.
• A 50% contribution to your internet connection fee at your home workspace.
• One day every two weeks to work on your personal projects.
  
  

When first offering a position to a new member, Nabu Casa aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates. In our primary operating countries, the approximate yearly compensation will be the following:

• Greece: 56.100 EUR
• Hungary: 20.250.000 HUF
• Ireland: 70.500 EUR
• Italy: 64.400 EUR
• Poland: 215.000 PLN
• Portugal: 61.200 EUR
• Romania: 275.000 RON
• Spain: 63.600 EUR
• UK: 73.800 GBP
• Other countries: Compensation can be discussed during the first interview.
  
  

These figures may be adjusted based on experience, qualifications, and work hours.

About Us

Nabu Casa is best known as the organization driving the development of Home Assistant, the world's largest free and open-source smart home platform. More than two million households benefit from its home automation capabilities. Powered by a worldwide community of open-source developers, GitHub ranked it the most active open-source project in the world in 2024.

Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users.

Our principles — privacy, choice, and sustainability — are woven into our architecture, licensing, community, and everything else.

The recruitment process

• Apply for the role
• Our team will review your application with the hiring manager
• HR Screening
• Take home assignment
• Interview with our Commercial Team
• Interview with our CEO
• Offer
• Join our team!